Install of RAD Studio 10.4 fails with "Operation Error"

Hi,

the installation of RAD Studio 10.4 fails on my computer with the message "Operation Error: Error executing an action in the "Core Common Files Professional German" catalog. The action is "ExecuteCommand" (ID 12).".

What can I do?

Parents
  • Same problem. Here are some more details on my situation:

    OS: Windows 10 Enterprise, 64 bit

    I had previously installed the 10.4 trial version, uninstalled that in order to install the full Professional version which fails.

    I've tried this numerous times, trying all of the following things to no avail:
    - pressing "Retry" -- the error simply occurs again
    - completely removing any and all directories and registry keys related to Embarcadero after uninstallation; particularly anything in C:\Users, in the installation directory, in C:\ProgramData and in%AppData%
    - running the installer with elevated privileges
    - installing RAD Studio to a different (not write-protected) directory
    - closing and re-opening the IDE after that error message popped up, both as a normal user and as administrator -> just leads to uninstallation, reinstallation, same error
    - installing various older versions (XE2, XE7) in case there are dependencies
    - using an offline installer from an .ISO file

    I followed instructions here to generate a setup logfile: blog.marcocantu.com/.../2018-july-getit-install-logs.html
    I've provided the file contents below. The issue seems to be present in all RAD Studio 10.x versions (tested with 10.2 through 10.4). It is always the same exact operation which fails. What is really confusing is that the file DOES contain the string that was echoed into it, and it WAS modified by the installer (timestamp matches up), yet the installer seems to think that the operation failed.

    [2020-07-29 15:55:42] [INFO ] *******************************************************
    [2020-07-29 15:55:42] [INFO ] GetIt Package Manager - Version: 7.0
    [2020-07-29 15:55:42] [INFO ] Build Version: 27.0.37889.9797
    [2020-07-29 15:55:42] [DEBUG] Process elevated: True
    [2020-07-29 15:55:42] [DEBUG] Parameters: -ns
    [2020-07-29 15:55:42] [DEBUG] Installed personalities: 0
    [2020-07-29 15:55:42] [DEBUG] Installed platforms: 1
    [2020-07-29 15:55:42] [DEBUG] Installed frameworks: 3
    [2020-07-29 15:55:42] [DEBUG] OS architecture: 1
    [2020-07-29 15:55:42] [DEBUG] Language code: EN
    [2020-07-29 15:55:42] [DEBUG] Identity: RADSTUDIO
    [2020-07-29 15:55:42] [DEBUG] Installation folders:
    [2020-07-29 15:55:42] [DEBUG]    Temporal folder path: "C:\Users\kkb\AppData\Local\Temp\". Free space: 365649 MB.
    [2020-07-29 15:55:42] [DEBUG]    All users repository folder path: "C:\Users\Public\Documents\Embarcadero\Studio\21.0\CatalogRepository\". Free space: 0 MB.
    [2020-07-29 15:55:42] [DEBUG]    Current user repository folder path: "C:\Users\kkb\Documents\Embarcadero\Studio\21.0\CatalogRepository\". Free space: 0 MB.
    [2020-07-29 15:55:42] [DEBUG]    Installation folder path: "C:\Program Files (x86)\Embarcadero\Studio\21.0\bin\". Free space: 365649 MB.
    [2020-07-29 15:55:42] [DEBUG] Environment variables:
    [2020-07-29 15:55:42] [DEBUG]    ALLUSERSPROFILE=C:\ProgramData
    [2020-07-29 15:55:42] [DEBUG]    APPDATA=C:\Users\kkb\AppData\Roaming
    [2020-07-29 15:55:42] [DEBUG]    BDS=c:\program files (x86)\embarcadero\studio\21.0
    [2020-07-29 15:55:42] [DEBUG]    BDSAppDataBaseDir=BDS
    [2020-07-29 15:55:42] [DEBUG]    BDSBIN=c:\program files (x86)\embarcadero\studio\21.0\bin
    [2020-07-29 15:55:42] [DEBUG]    BDSCatalogRepository=C:\Users\kkb\Documents\Embarcadero\Studio\21.0\CatalogRepository
    [2020-07-29 15:55:42] [DEBUG]    BDSCatalogRepositoryAllUsers=C:\Users\Public\Documents\Embarcadero\Studio\21.0\CatalogRepository
    [2020-07-29 15:55:42] [DEBUG]    BDSCOMMONDIR=C:\Users\Public\Documents\Embarcadero\Studio\21.0
    [2020-07-29 15:55:42] [DEBUG]    BDSINCLUDE=c:\program files (x86)\embarcadero\studio\21.0\include
    [2020-07-29 15:55:42] [DEBUG]    BDSLIB=c:\program files (x86)\embarcadero\studio\21.0\lib
    [2020-07-29 15:55:42] [DEBUG]    BDSPROJECTSDIR=C:\Users\kkb\Documents\Embarcadero\Studio\Projects
    [2020-07-29 15:55:42] [DEBUG]    BDSUSERDIR=C:\Users\kkb\Documents\Embarcadero\Studio\21.0
    [2020-07-29 15:55:42] [DEBUG]    CommonProgramFiles=C:\Program Files (x86)\Common Files
    [2020-07-29 15:55:42] [DEBUG]    CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files
    [2020-07-29 15:55:42] [DEBUG]    CommonProgramW6432=C:\Program Files\Common Files
    [2020-07-29 15:55:42] [DEBUG]    COMPUTERNAME=NBBER01-9SLYK13
    [2020-07-29 15:55:42] [DEBUG]    ComSpec=C:\WINDOWS\system32\cmd.exe
    [2020-07-29 15:55:42] [DEBUG]    DELPHI=c:\program files (x86)\embarcadero\studio\21.0
    [2020-07-29 15:55:42] [DEBUG]    DriverData=C:\Windows\System32\Drivers\DriverData
    [2020-07-29 15:55:42] [DEBUG]    HOMEDRIVE=H:
    [2020-07-29 15:55:42] [DEBUG]    HOMEPATH=\
    [2020-07-29 15:55:42] [DEBUG]    HOMESHARE=\\[REDACTED]\User\kkb
    [2020-07-29 15:55:42] [DEBUG]    LOCALAPPDATA=C:\Users\kkb\AppData\Local
    [2020-07-29 15:55:42] [DEBUG]    LOGONSERVER=\\[REDACTED]
    [2020-07-29 15:55:42] [DEBUG]    NUMBER_OF_PROCESSORS=12
    [2020-07-29 15:55:42] [DEBUG]    OneDrive=C:\Users\kkb\OneDrive
    [2020-07-29 15:55:42] [DEBUG]    OS=Windows_NT
    [2020-07-29 15:55:42] [DEBUG]    Path=C:\Program Files (x86)\Embarcadero\Studio\15.0\bin;C:\Users\Public\Documents\Embarcadero\Studio\15.0\Bpl;C:\Program Files (x86)\Embarcadero\Studio\15.0\bin64;C:\Users\Public\Documents\Embarcadero\Studio\15.0\Bpl\Win64;C:\Program Files (x86)\Embarcadero\Studio\19.0\bin;C:\Users\Public\Documents\Embarcadero\Studio\19.0\Bpl;C:\Program Files (x86)\Embarcadero\Studio\19.0\bin64;C:\Users\Public\Documents\Embarcadero\Studio\19.0\Bpl\Win64;C:\RAD Studio 10.4\bin;C:\RAD Studio 10.4\bin64;C:\Program Files (x86)\CollabNet;C:\Program Files (x86)\Embarcadero\RAD Studio\9.0\bin;C:\Users\Public\Documents\RAD Studio\9.0\Bpl;C:\Program Files (x86)\Embarcadero\RAD Studio\9.0\bin64;C:\Users\Public\Documents\RAD Studio\9.0\Bpl\Win64;C:\Program Files (x86)\Embarcadero\Studio\21.0\bin;C:\Users\Public\Documents\Embarcadero\Studio\21.0\Bpl;C:\Program Files (x86)\Embarcadero\Studio\21.0\bin64;C:\Users\Public\Documents\Embarcadero\Studio\21.0\Bpl\Win64;C:\Program Files (x86)\Embarcadero\Studio\20.0\bin;C:\Users\Public\Documents\Embarcadero\Studio\20.0\Bpl;C:\Program Files (x86)\Embarcadero\Studio\20.0\bin64;C:\Users\Public\Documents\Embarcadero\Studio\20.0\Bpl\Win64;C:\ProgramData\Oracle\Java\javapath;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\Program Files\TortoiseGit\bin;C:\Program Files\Git\cmd;C:\Program Files\PuTTY\
    [2020-07-29 15:55:42] [DEBUG]    PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
    [2020-07-29 15:55:42] [DEBUG]    PROCESSOR_ARCHITECTURE=x86
    [2020-07-29 15:55:42] [DEBUG]    PROCESSOR_ARCHITEW6432=AMD64
    [2020-07-29 15:55:42] [DEBUG]    PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 158 Stepping 13, GenuineIntel
    [2020-07-29 15:55:42] [DEBUG]    PROCESSOR_LEVEL=6
    [2020-07-29 15:55:42] [DEBUG]    PROCESSOR_REVISION=9e0d
    [2020-07-29 15:55:42] [DEBUG]    ProductVersion=21.0
    [2020-07-29 15:55:42] [DEBUG]    ProgramData=C:\ProgramData
    [2020-07-29 15:55:42] [DEBUG]    ProgramFiles=C:\Program Files (x86)
    [2020-07-29 15:55:42] [DEBUG]    ProgramFiles(x86)=C:\Program Files (x86)
    [2020-07-29 15:55:42] [DEBUG]    ProgramW6432=C:\Program Files
    [2020-07-29 15:55:42] [DEBUG]    PSModulePath=C:\Program Files\WindowsPowerShell\Modules;C:\WINDOWS\system32\WindowsPowerShell\v1.0\Modules
    [2020-07-29 15:55:42] [DEBUG]    PUBLIC=C:\Users\Public
    [2020-07-29 15:55:42] [DEBUG]    SystemDrive=C:
    [2020-07-29 15:55:42] [DEBUG]    SystemRoot=C:\WINDOWS
    [2020-07-29 15:55:42] [DEBUG]    TEMP=C:\Users\KKB\AppData\Local\Temp
    [2020-07-29 15:55:42] [DEBUG]    TMP=C:\Users\KKB\AppData\Local\Temp
    [2020-07-29 15:55:42] [DEBUG]    UATDATA=C:\WINDOWS\CCM\UATData\D9F8C395-CAB8-491d-B8AC-179A1FE1BE77
    [2020-07-29 15:55:42] [DEBUG]    USERDNSDOMAIN=[REDACTED]
    [2020-07-29 15:55:42] [DEBUG]    USERDOMAIN=[REDACTED]
    [2020-07-29 15:55:42] [DEBUG]    USERDOMAIN_ROAMINGPROFILE=[REDACTED]
    [2020-07-29 15:55:42] [DEBUG]    USERNAME=kkb
    [2020-07-29 15:55:42] [DEBUG]    USERPROFILE=C:\Users\kkb
    [2020-07-29 15:55:42] [DEBUG]    windir=C:\WINDOWS
    [2020-07-29 15:55:42] [DEBUG]    __COMPAT_LAYER=Installer
    [2020-07-29 15:55:47] [DEBUG] Loading platforms...
    [2020-07-29 15:55:47] [DEBUG]   Option: "Delphi Android Professional" ---> Selected: False. Installed: False.
    [2020-07-29 15:55:47] [DEBUG]   Option: "Delphi iOS Professional" ---> Selected: True. Installed: False.
    [2020-07-29 15:55:47] [DEBUG]   Option: "Delphi macOS Professional" ---> Selected: False. Installed: False.
    [2020-07-29 15:55:47] [DEBUG]   Option: "Delphi Windows Professional" ---> Selected: True. Installed: False.
    [2020-07-29 15:55:47] [DEBUG] Loading additional items...
    [2020-07-29 15:55:47] [DEBUG]   Option: "French Language Pack" ---> Checked: False. Visible: True. FirstScrCategory: False. IsAdditional: True.
    [2020-07-29 15:55:47] [DEBUG]   Option: "German Language Pack" ---> Checked: False. Visible: True. FirstScrCategory: False. IsAdditional: True.
    [2020-07-29 15:55:47] [DEBUG]   Option: "Japanese Language Pack" ---> Checked: False. Visible: True. FirstScrCategory: False. IsAdditional: True.
    [2020-07-29 15:55:47] [DEBUG]   Option: "Platforms" ---> Checked: True. Visible: False. FirstScrCategory: True. IsAdditional: False.
    [2020-07-29 15:55:47] [DEBUG]   Option: "Samples" ---> Checked: False. Visible: True. FirstScrCategory: False. IsAdditional: True.
    [2020-07-29 15:55:47] [DEBUG]   Option: "Help" ---> Checked: False. Visible: True. FirstScrCategory: False. IsAdditional: True.
    [2020-07-29 15:55:47] [DEBUG]   Option: "TeeChart Standard" ---> Checked: False. Visible: True. FirstScrCategory: False. IsAdditional: True.
    [2020-07-29 15:55:47] [DEBUG]   Option: "DUnit Unit Testing Frameworks" ---> Checked: False. Visible: True. FirstScrCategory: False. IsAdditional: True.
    [2020-07-29 15:55:47] [DEBUG]   Option: "InterBase Express (IBX) Components" ---> Checked: False. Visible: True. FirstScrCategory: False. IsAdditional: True.
    [2020-07-29 15:55:47] [DEBUG]   Option: "InterBase 2020 Developer Edition" ---> Checked: False. Visible: True. FirstScrCategory: False. IsAdditional: True.
    [2020-07-29 15:55:57] [DEBUG] Loading additional items...
    [2020-07-29 15:55:57] [DEBUG]   Option: "French Language Pack" ---> Checked: False. Visible: True. FirstScrCategory: False. IsAdditional: True.
    [2020-07-29 15:55:57] [DEBUG]   Option: "German Language Pack" ---> Checked: False. Visible: True. FirstScrCategory: False. IsAdditional: True.
    [2020-07-29 15:55:57] [DEBUG]   Option: "Japanese Language Pack" ---> Checked: False. Visible: True. FirstScrCategory: False. IsAdditional: True.
    [2020-07-29 15:55:57] [DEBUG]   Option: "Platforms" ---> Checked: True. Visible: False. FirstScrCategory: True. IsAdditional: False.
    [2020-07-29 15:55:57] [DEBUG]   Option: "Samples" ---> Checked: False. Visible: True. FirstScrCategory: False. IsAdditional: True.
    [2020-07-29 15:55:57] [DEBUG]   Option: "Help" ---> Checked: False. Visible: True. FirstScrCategory: False. IsAdditional: True.
    [2020-07-29 15:55:57] [DEBUG]   Option: "TeeChart Standard" ---> Checked: False. Visible: True. FirstScrCategory: False. IsAdditional: True.
    [2020-07-29 15:55:57] [DEBUG]   Option: "DUnit Unit Testing Frameworks" ---> Checked: False. Visible: True. FirstScrCategory: False. IsAdditional: True.
    [2020-07-29 15:55:57] [DEBUG]   Option: "InterBase Express (IBX) Components" ---> Checked: False. Visible: True. FirstScrCategory: False. IsAdditional: True.
    [2020-07-29 15:55:57] [DEBUG]   Option: "InterBase 2020 Developer Edition" ---> Checked: False. Visible: True. FirstScrCategory: False. IsAdditional: True.
    [2020-07-29 15:55:58] [DEBUG] Loading additional items...
    [2020-07-29 15:55:58] [DEBUG]   Option: "French Language Pack" ---> Checked: False. Visible: True. FirstScrCategory: False. IsAdditional: True.
    [2020-07-29 15:55:58] [DEBUG]   Option: "German Language Pack" ---> Checked: False. Visible: True. FirstScrCategory: False. IsAdditional: True.
    [2020-07-29 15:55:58] [DEBUG]   Option: "Japanese Language Pack" ---> Checked: False. Visible: True. FirstScrCategory: False. IsAdditional: True.
    [2020-07-29 15:55:58] [DEBUG]   Option: "Platforms" ---> Checked: True. Visible: False. FirstScrCategory: True. IsAdditional: False.
    [2020-07-29 15:55:58] [DEBUG]   Option: "Samples" ---> Checked: False. Visible: True. FirstScrCategory: False. IsAdditional: True.
    [2020-07-29 15:55:58] [DEBUG]   Option: "Help" ---> Checked: False. Visible: True. FirstScrCategory: False. IsAdditional: True.
    [2020-07-29 15:55:58] [DEBUG]   Option: "TeeChart Standard" ---> Checked: False. Visible: True. FirstScrCategory: False. IsAdditional: True.
    [2020-07-29 15:55:58] [DEBUG]   Option: "DUnit Unit Testing Frameworks" ---> Checked: False. Visible: True. FirstScrCategory: False. IsAdditional: True.
    [2020-07-29 15:55:58] [DEBUG]   Option: "InterBase Express (IBX) Components" ---> Checked: False. Visible: True. FirstScrCategory: False. IsAdditional: True.
    [2020-07-29 15:55:58] [DEBUG]   Option: "InterBase 2020 Developer Edition" ---> Checked: False. Visible: True. FirstScrCategory: False. IsAdditional: True.
    [2020-07-29 15:56:02] [INFO ] Installation Start
    [2020-07-29 15:56:02] [DEBUG] Selected IDs to install: "Delphi_Windows_Professional-21.0.37889.9797".
    ...
    [2020-07-29 15:59:18] [INFO ] Executing command "echo -aWinTypes=Windows;WinProcs=Windows;DbiProcs=BDE;DbiTypes=BDE;DbiErrs=BDE>"c:\program files (x86)\embarcadero\studio\21.0\bin\dcc32.cfg""...
    [2020-07-29 15:59:18] [ERROR] Error when executing an action of "Core Common Files Professional" catalog. The action is "ExecuteCommand" (ID 12).
    [2020-07-29 15:59:18] [ERROR] A problem occurred during the process.
    [2020-07-29 15:59:18] [INFO ] Installation End

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