Fatal Alerts from Idera During Backups

We recently started using Veeam to backup our SQL databases.  We're getting fatal alerts from Idera during the backup telling us that the database is down/inaccessible/frozen.  Can Idera monitoring be tweaked a little bit to allow a few more seconds for the Windows VSS snapshot to complete?  Can it be modified to require 3 failures in 1 minute (for example) before it alerts on database down?

 

Thanks.