KB: How to send log files for free tools to IDERA?

To send a log file to IDERA:

  • Attach the log file to an email message.
  • Send the email message to our file drop box via the email address:
    [email protected].
  • Post to the Free Tools Community forum for the relevant free tool to alert us to the fact that you sent the log file to this email address.

We use this email address only to receive log files. We do not otherwise monitor this email address or read email messages sent to this email address. Please alert us once you have sent the log file to us so that we can retrieve it.

Refer also to the post How to troubleshoot problems during the installation of free tools?.