Email Certain Types Of Alerts

by Jan 16, 2008

Hi guys, im looking to get alert emails sent to our ITSM call logging tool to log incidents for us to work with.

Trick is that I only want mails to go to our system if there is a warning or failure etc.
I tried configuring it so that it only sends alerts on critical, and warning (and not unknown and recover) but im still getting more mail than I want.

How do I go about configuring it so that I dont get the acknowlegement emails, and 'everythings back to normal' emails etc – I just want warning and critical ones to get sent to our system.