Dashboard is Unusable

We have the following installed:

IDERA SQL Diagnostic Manager Desktop Client 10.3.1.3
IDERA SQL Diagnostic Manager Repository 10.3.1
IDERA SQL Diagnostic Manager Management Service 10.3.1.3
IDERA SQL Diagnostic Manager Collection Service 10.3.1.3
Microsoft Data Access Component (MDAC) 6.3.9600.16384
Microsoft .Net Framework 4.0.30319.42000
Microsoft Windows Operating System Microsoft Windows NT 6.2.9200.0
SQLDM Mobile and Newsfeed Version 1.4.15.12

Diagnostic Manager Desktop works fine (albeit, a little slow). 

However, the Dashboard is unusable because it errors out (inconsistently).  Sometimes the results come back on a widget (after awhile), most often it comes back with the error:  Error while fetching data. Please check log for more details

If I go to the Detail View" tab, I get the error:  Error The passed instance information is not valid.

Sometimes I am able to customize the Dashboard.  More often than not I get an error:  Oops, Looks like we are experiencing technical difficulty. Please try again in a few minutes 

with the following details:

Unknown exception: java.lang.NullPointerException

Request URL:

Status Code: 500
Exception Type: class java.lang.NullPointerException
Exception: java.lang.NullPointerException
Exception Type: class java.lang.NullPointerException
Servlet Name:
Stack Trace: java.lang.NullPointerException at com.idera.cwf.ui.dialogs.CustomizeDashboardComposer.getWidgetConfigById(CustomizeDashboardComposer.java:409) at com.idera.cwf.ui.dialogs.CustomizeDashboardComposer.renderPortalChildren(CustomizeDashboardComposer.java:423) at com.idera.cwf.ui.dialogs.CustomizeDashboardComposer.renderLayout(CustomizeDashboardComposer.java:483) at com.idera.cwf.ui.dialogs.CustomizeDashboardComposer.doAfterCompose(CustomizeDashboardComposer.java:249) at com.idera.cwf.ui.dialogs.CustomizeDashboardComposer.doAfterCompose(CustomizeDashboardComposer.java:61) at org.zkoss.zk.ui.impl.UiEngineImpl.doAfterCompose(UiEngineImpl.java:537) at org.zkoss.zk.ui.impl.UiEngineImpl.execCreateChild0(UiEngineImpl.java:832) at org.zkoss.zk.ui.impl.UiEngineImpl.execCreateChild(UiEngineImpl.java:778) at org.zkoss.zk.ui.impl.UiEngineImpl.execCreate0(UiEngineImpl.java:687) at org.zkoss.zk.ui.impl.UiEngineImpl.execCreate(UiEngineImpl.java:651) at org.zkoss.zk.ui.impl.UiEngineImpl.createComponents(UiEngineImpl.java:1032) at org.zkoss.zk.ui.impl.AbstractExecution.createComponents0(AbstractExecution.java:246) at org.zkoss.zk.ui.impl.AbstractExecution.createComponents(AbstractExecution.java:238) at org.zkoss.zk.ui.Executions.createComponents(Executions.java:179) at com.idera.cwf.ui.dialogs.CustomizeDashboardDialog.showDialogbox(CustomizeDashboardDialog.java:11) at com.idera.cwf.ui.dialogs.AdministrationComposer.openCustomizeDashboardDialog(AdministrationComposer.java:77) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at org.zkoss.zk.ui.select.Selectors$ComposerEventListener.onEvent(Selectors.java:681) at org.zkoss.zk.ui.AbstractComponent.onEvent(AbstractComponent.java:2742) at org.zkoss.zk.ui.AbstractComponent.service(AbstractComponent.java:2713) at org.zkoss.zk.ui.AbstractComponent.service(AbstractComponent.java:2654) at org.zkoss.zk.ui.impl.EventProcessor.process(EventProcessor.java:136) at org.zkoss.zk.ui.impl.EventProcessingThreadImpl.process0(EventProcessingThreadImpl.java:534) at org.zkoss.zk.ui.impl.EventProcessingThreadImpl.run(EventProcessingThreadImpl.java:461)
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  • I would concur with this statement the dashboard is for us unusable at this point as is SIM, since the last upgrade in March of 2019.  I have gone round and round with tech support and the development staff but no one can make it work.   SQL Safe last upgrade was down from a console standpoint for a week and DM was down for about a month before the issues were figured out and we were provided work arounds for DM and Safe to at least get us back up and running with the workstation clients.  DM & Safe web clients have never worked in our environments and it frustrates me to no end as Idera has taken functionality out to the workstation client and moved to the web ONLY or come up with new features that are web ONLY.

    I have been working with tech support on these issues for month and the dashboard and SIM simply put do not work., beyond frustrated

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