We have the following installed:
IDERA SQL Diagnostic Manager Desktop Client 10.3.1.3IDERA SQL Diagnostic Manager Repository 10.3.1IDERA SQL Diagnostic Manager Management Service 10.3.1.3IDERA SQL Diagnostic Manager Collection Service 10.3.1.3Microsoft Data Access Component (MDAC) 6.3.9600.16384Microsoft .Net Framework 4.0.30319.42000Microsoft Windows Operating System Microsoft Windows NT 6.2.9200.0SQLDM Mobile and Newsfeed Version 22.214.171.124
Diagnostic Manager Desktop works fine (albeit, a little slow).
However, the Dashboard is unusable because it errors out (inconsistently). Sometimes the results come back on a widget (after awhile), most often it comes back with the error: Error while fetching data. Please check log for more details
If I go to the Detail View" tab, I get the error: Error The passed instance information is not valid.
Sometimes I am able to customize the Dashboard. More often than not I get an error: Oops, Looks like we are experiencing technical difficulty. Please try again in a few minutes
with the following details:
Unknown exception: java.lang.NullPointerException
we used to get errors like that on Work Load Analysis...thing never did work right. We also stopped using the dashboard all together because of constant issues like you are describing as well as slow performance.
Same for us: to many errors, way to slow, never used it for production.
Well, this is not encouraging. Sold functionality that doesn't work??
Put in a support ticket, yesterday. Still waiting for a response. Not happy.