IDERA has recently updated the license library for all the products. In some situations, customers may see a license prompt upon launching the console or encounter backups failing due to an expired license. In order to resolve this issue, please follow the steps listed below.
These instructions are for SQL Safe. Because the change must be made on all licensed backup agents, IDERA has generated a utility facilitate this process.
The files have been uploaded to IDERA's FTP site. To access our FTP Server, click on the link below or copy and paste it into your internet browser:
When prompted for credentials, please use the following (case-sensitive);
Your username is: IderaUpdate Your password is: Id3r@2017
After downloading the files: 1. Read IderaUpdate_Instructions (SQLsafe Agent) documentation for steps to perform the remote update. 2. Unpackage the IderaUpdate Utility on the server you want to deploy the update from. 3. Follow the steps outlined in IderaUpdate_Instructions (SQLsafe Agent) documentation. - Note: If the Agent is installed on a cluster, the server list you create must contain the actual server names, not virtual server names.
Alternatively, you may also perform the DLL file update manually.
With the manual steps, the IMPORTANT NOTES displayed above also applies.
If you still experience an issue, please review the steps again and contact firstname.lastname@example.org for additional assistance.