How to re-assign the serial key to a new member within the organization if the current user is no longer within the org?
If you contact product support they can transfer it to another user in your team.
Please submit your request at www.embarcadero.com/support
Thanks Joy.
I have opened the case. Product Support asked me to reach out to the sales representative. I have reached out to the representative but waiting for the response on it. Would there be any alternative approach to achieve it.
Please email me directly with your company name and support case number (if you have it) so that I can get the support team to fix this for you. My email is [email protected]
Sorry for the inconvenience.
- Ron
Hi, I had the same issue, I tried contacting product support but didn't get back to me. How did you fix yours?
Regards from Madison M., ( Floor Resurfacing Company )
Hi Madison,
If you create a case here, https://supportforms.embarcadero.com/, supplying all the requested information, support should contact you. Check if you haven't received any answer automtically moved to your spam folder.
Regards,
W.
Thank you so much William.