Monitoring is an important activity that is performed in many diverse situations. From healthcare workers to stockbrokers, monitoring the systems on which they and their clients depend is an essential component of delivering optimum results. Professionals in many disciplines depend on the insights provided by their monitoring platforms. Viable IT environments make extensive use of monitoring tools to maintain performance and accessibility.
By itself, monitoring offers a wealth of information that requires individuals to watch the dashboards or graphs used to display the collected data. Used in conjunction with informative and hierarchical alerts, monitoring becomes a powerful means of remaining informed about the details of a computing environment. Removing the need for constant human supervision of a monitoring system improves productivity and efficiency. The introduction of automation to address a subset of alerts and issues makes monitoring even more beneficial to an organization.
Different Types of Issues
Determining how to respond to issues requires categorization so the proper procedures can be put in place to address them. Here’s a top-level view of how you can categorize issues that are discovered with monitoring.
The severity level of identified issues will influence how they are handled. When alerts are generated by the monitoring tool, support staff need to be able to quickly determine if immediate action is required or if corrective action can be delayed. The three main categories of severity inform how support teams are expected to react.
Alerts and Responses
An effective monitoring system generates alerts that are appropriate to the type and severity of the identified issues. Fine-tuning the alert system can be challenging. Too many alerts can lead to overload and important issues being missed. Minimizing the number of alerts too severely can also result in serious problems not being addressed quickly enough.
Identifying the proper support staff to receive notifications and designing viable escalation plans are important components of a successful monitoring program. This is especially critical with high severity issues that need immediate attention. If no response is received for initial alerts, an escalation path should point the way to getting the right staff members engaged to resolve the problem.
Wherever possible, automation should be used to take corrective action regarding monitored events without the need for human intervention. Teams should identify recurring issues that lend themselves to automated remediation and build scripts to correct the problems. The responses to many moderate severity issues can be automated, relieving the support staff of performing repetitive tasks.
Learn More About How to Monitor Effectively
An IDERA whitepaper titled Seven Steps to Alert Effectively goes into more detail concerning the monitoring methods you can use to ensure the health of your IT environment. The paper contains valuable information that will help your team use their monitoring tools in the most beneficial way for your computing environment. It’s well worth a read by anyone involved with maintaining IT systems with the assistance of monitoring tools.
IDERA’s software catalog contains a comprehensive monitoring tool for SQL Server environments. SQL Diagnostic Manager for SQL Server lets you tailor how and when alerts are generated so your team is not overwhelmed with false alarms. It helps keep you informed of the potential problems that can impact your systems so you can take corrective action before end-users are affected. If you use SQL Server as a database solution, this tool can help you keep all systems running at peak efficiency and ensure your users are happy and satisfied.
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